Job Description

If you are a Service Account Manager with experience, please read on!We are a well-established contractor in the industry and have experienced consistent growth since our conception. We are a local outfit with a steady pipeline of service work and are expanding our service division due to increased demand. Our commitment to empowering people and powering projects is realized by our exceptional team of dedicated and highly skilled experts working together and never settling for good enough. The right individual will emphasize a sense of urgency and innovation while providing an environment of trust, cooperation, commitment, and teamwork.What You Will Be DoingManaging service accounts and ongoing client relationships across electrical and low voltage service portfoliosServing as the primary point of contact for all service clients, ensuring responsiveness and customer satisfactionOverseeing service work orders from initiation through completion, including scheduling, dispatching, and follow-upCoordinating with field technicians to ensure timely, safe, and high-quality service deliveryIdentifying opportunities for additional service work, upgrades, and preventive maintenance programsDeveloping and maintaining strong customer relationships to drive repeat business and long-term partnershipsReviewing service contracts, scopes, and pricing to ensure accuracy and profitabilityManaging service budgets, labor allocation, materials, and subcontractor coordinationMonitoring service performance metrics and ensuring SLA complianceHandling escalations, troubleshooting customer concerns, and resolving issues proactivelyPreparing service proposals, quotes, and renewalsConducting regular account reviews with clients to validate expectations and performanceDriving division profitability through effective service management and client retentionCollaborating with internal teams to improve service processes, workflows, and customer experienceCommunicating challenges, risks, and successes to leadership in a clear and timely mannerWhat You Need for This Position3+ years of experience in service account management within electrical, low voltage, or related technical industriesStrong understanding of service operations, work orders, scheduling, and customer supportProven ability to build and maintain client relationshipsDemonstrated ability to manage a profitable service portfolioStrong initiative, execution, and communication skills (oral and written)Strong analytical, motivational, and leadership abilitiesAbility to identify upsell opportunities and support business development effortsWhat's In It for You130-150k total compensation depending on experienceBonus potentialVacation / PTOMedicalDentalVisionBenefitsVacation/PTOMedicalDentalVision401kBonusRelocationTelecommute

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